Goodwin Terms & Conditions — The Complete Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between the Goodwin platform ("Goodwin", "we", "us") and its users ("you", "member", "player"). Goodwin is a licensed online gaming platform offering Sports Betting, casino games, lottery, and various entertainment services to users in Bangladesh.

Key definitions used in these Terms:

• "Platform" — Goodwin's website, mobile app, and all associated digital services.
• "Account" — A member's registered personal gaming account.
• "Wallet" — The account's internal balance system.
• "Bonus" — Promotional credits, free spins, or other rewards.
• "Wagering Requirement" — The wagering requirement that must be met before a bonus can be withdrawn.

Goodwin reserves the right to update these Terms & Conditions at any time. Members will be notified of any changes via email or through the platform. Continued use of the platform after any update constitutes acceptance of the revised terms.

The following conditions must be met to open an account on Goodwin. Failure to comply may result in account suspension or closure.

Age Restriction

To participate on Goodwin, you must be at least 18 years You must meet the minimum age requirement. A national ID card, passport, or birth certificate may be required for age verification. If any attempt to register a minor is detected, the account will be closed immediately and all balances may be forfeited.

One Person, One Account

Each person may hold only one account. If duplicate accounts are created, all associated accounts will be closed and any bonuses earned will be forfeited. Running multiple accounts from the same device, IP address, or payment method is strictly prohibited.

Accurate Information

The name, address, phone number, and date of birth provided at registration must be accurate and up to date. Creating an account with false or incorrect information may result in withdrawal restrictions and account suspension.

• After registration, your account must be verified via email or SMS.
• Large withdrawals may be put on hold if the KYC (Know Your Customer) process has not been completed.
• Keeping the account password confidential is the member's own responsibility.

Transparency in all financial transactions is our top priority at Goodwin. The table below outlines the key terms for deposits and withdrawals:

Important Withdrawal Conditions

• Withdrawals must always be made using the same method as the original deposit — transfers to third-party accounts are not permitted.
• KYC verification is mandatory before your first withdrawal.
• Wagering requirements must be met before withdrawing any winnings earned from a bonus.
• If a suspicious transaction is detected, Goodwin may put the payment on hold until verification is complete.
• In certain cases, additional information may be requested due to tax obligations or other legal requirements.

Goodwin's bonus and promotions system is one of the most attractive benefits available to players in Bangladesh. However, all bonuses come with specific terms attached — failure to comply may result in the bonus being forfeited.

Welcome Bonus

New members will receive a welcome bonus on their first deposit. To convert this bonus into withdrawable funds, the bonus amount must be wagered at least 20x The wagering requirement must be completed within 30 days of receiving the bonus, or the bonus will be forfeited.

General Bonus Rules

• Multiple members from the same household or device are not eligible to claim bonuses.
• The maximum bet amount using bonus balance is 5x the bonus value or ৳5,000 — whichever is lower.
• Some games do not contribute fully to bonus wagering (e.g., certain slots at 100%, Live Casino at 20%).
• Goodwin reserves the right to modify or discontinue any promotion at any time.
• Any attempt at bonus fraud will result in permanent account closure.

To keep the Goodwin gaming environment fair and impartial, all players are required to follow certain key rules. These rules are in place to protect the interests of every player.

Betting Limits

Minimum and maximum bet amounts are set for each game and betting category and cannot be exceeded. VIP members are eligible for higher limits.

Errors & Technical Issues

• If a technical error causes an incorrect result to be displayed in any game, that round will be declared void and all stakes will be refunded.
• If a game is interrupted due to a lost internet connection, the outcome will be determined based on the last saved state recorded on the server.
• Any winnings obtained by exploiting a clear software glitch will be voided.

Prohibited Activities

• Using bots, automation software, or artificial intelligence to play games is prohibited.
• Attempting to manipulate the outcome of any game is strictly prohibited.
• Colluding secretly with other players to gain an unfair advantage in any game is strictly prohibited.

Goodwin places the highest priority on protecting your personal data and financial security. All data is secured using 256-bit SSL encryption.

• Never share your account login credentials with any third party.
• If you notice any suspicious activity, report it to our support team immediately.
• Goodwin will never ask for your password via email or SMS.
• Your personal information will never be sold to third parties — it may only be shared when required by law.

For more details, visit our Privacy Policy Read.

Goodwin believes gaming is a form of entertainment, not an addiction. That's why we provide responsible gaming tools to support the well-being of every member.

Self-Regulation Tools

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Session Limit: Set a limit on how long you play in a single session.
• Loss Limit: The game will automatically stop once you've lost a specified amount.
• Self-Exclusion: Temporarily close your account for anywhere from 30 days to permanently.
• Reality Check: Periodic reminders will be sent at regular intervals.

If you or someone close to you may be struggling with a gaming addiction, please contact our Responsible Gaming page or reach out to our support team.

Goodwin reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Registering with false or incorrect information.
• Attempting to operate multiple accounts.
• Attempting bonus fraud or any form of system manipulation.
• Suspected involvement in money laundering or other illegal activities.
• Threatening or harassing other members.
• If evidence is found that the user is under 18 years of age.

Upon account closure, your balance will either be returned or forfeited in accordance with the applicable rules. If you wish to appeal any decision, you may do so through our support team.

All content on the Goodwin platform — including logos, designs, software, games, text, and graphics — is the property of Goodwin or its licensed partners. Copying, distributing, or using this content for commercial purposes is strictly prohibited.

• Goodwin's trademarks or brand name may not be used without prior authorization .
• Attempting to reverse engineer or decompile any part of the platform is strictly prohibited.
• Screenshots and recordings are permitted for personal use, but exercise caution before sharing them on social media.

These Terms are governed by international gaming laws and the regulations of Goodwin's licensing authority. Any disputes will be resolved through the following process:

• Step One: Attempting to resolve the issue directly through the support team — responses are typically provided within 72 hours.
• Step Two: Submitting a formal complaint through Goodwin's complaints department.
• Step Three: Mediation by the licensing authority or through an independent arbitration process.

The deadline to raise any legal claim is a maximum of 6 months from the date of the incident. Claims submitted after this period may not be accepted.

Goodwin will not be held liable for any financial losses arising from the following circumstances:

• Bets lost due to internet disconnection or technical issues on the user's device.
• Ongoing sessions interrupted due to unscheduled server maintenance.
• Issues arising from errors or delays caused by third-party payment gateways.
• In the event of service disruption due to natural disasters or other force majeure circumstances.

In all cases, Goodwin's maximum liability is limited to the value of the specific transaction in question.